HDR v3 box not fit for purpose (sound cutting out)

[Essex+Guy]

My box picked up the q160 update a couple of days ago and I haven't had a single dropout since. I'm even using the Netflix app now that previously was unuseable due to the fact audio would drop every few minutes.

Thank you Sky for fixing it.

[Rhonny]

@Spectre01

It will just have reinstalled Q150. You can't force it. 

[Pogit]

Further to my post last night I should make it clear that I'm not interested in 18 months worth of compensation for a service that wasn't fit for purpose not because I don't believe we deserve it because we do but because that would be a huge financial hit to a the company that clearly needs to put its money into its core product and staff to improve it.  

The thing that would mean more to me and I'm sure many others would be what many of us have said all along an acknowledgment of the issue and an apology for the constant brush offs and run arounds that have lead many to spend money on cables, days off work for pointless service calls/visits etc.  All it needed was all staff to be aware of a known issue and we're working on it message.  Maybe guesture of good will for sticking with the product/service as it has been unbelievably frustrating have to turn to alternative services to watch content..

[picasso10]

@Pogit I couldn't agree more, if you buy a car with a flat it's fixed and the seller would apologise for your inconvenience, so sky should acknowledge that there is a problem and own up to that fact simples! 

[Chodley]

@Essex+Guy  Still don't get DolbyVision though, right?

[picasso10]

@Rhonny I agree I've tried the last couple of nights before I turn everything off before going to bed, but in the morning it's still on Q150 and it's a right royal pain in the @&$£ even watching Disney plus the drop outs are about 5 to 10 min apart then nothing for say 20 min then it starts again, the sooner sky get all HDR V3 boxes on Q160 the better.

[picasso10]

@Chodley sorry to jump in but I've been getting Dolby Vision on Disney plus no problem! Or are you trying to get it on sky! 

[Morgan+McDonnell]

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@picasso10 wrote:

.................. so sky should acknowledge that there is a problem and own up to that fact simples! 

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@picasso10   They have and you must be aware that a FW update is in circulation to address the ackknowledged problem.

[Spectre01]

@Rhonny   It did update from Q130 to Q150. I guess we just can't force an update to Q160 yet. 

[picasso10]

@Morgan+McDonnell sorry must of missed that! But it's good to hear that they have acknowledged the problem and it's being addressed?

[Pogit]

Maybe one of use should test it and go ask about the sound dropouts over on Twitter again. £100 says the first response is what TV do you have and ends in contact the manufacturer and zero acknowledgement of a known issue with sky equipment..... 

[Morgan+McDonnell]

@PogitOff you go then.  Be sure to keep us up to date.

[Rhonny]

@picasso10

I turn everything off before going to bed, but in the morning it's still on Q150

Not at the plug I hope? You'll never get the update if you do that and you'll be left having to keep trying manually...

[picasso10]

@Rhonny definitely not at the plug 😂

[Engley007]

I've had Q160 for 3 days and no sound drop outs anymore on Netflix & when rewinding & fast forwarding programs I have not lost sound & needed to switch box off then on again