HDR - box misconfigured?

[PaulMac79]

So I had my box replaced with a 32B107, my old one was an original non HDR gen 1 box. It looks like it's not been configured properly, I was just wondering what anyone else's box description was before I ring. In the box settings under My Account - My Package it's listed as a Sky Q 2TB UHD Non-HDR, is it meant to say HDR or what? Thanks to anyone for answering.

 

[nigea99]

hi @PaulMac79 it will probably take a while before your image is approved so that we can see it so I don't know what it is showing.

If you have only just got it it is possible that the software is out of date , if so follow the instructions in this link 

Software/Apps Update 

Please note the step to refresh the software sometimes appears to work but does not update to the latest version initially but usually does after 2 or 3 attempts so if it hasn't updated to Q160 after the first attempt do try at least a couple more times

[PaulMac79]

Yeah, it's on 160, I just wanted to know what someone (who's works) box was saying it was called ie not non-HDR, but rather, well whatever it is. But thanks for your suggestion.

[MightyQuinn]

Hi @PaulMac79   You can safely ignore what it says under your equipment.  Mine has never been correct. Apparently I have only a Mini box, no main box showing. In fact I have a 32B2xx Main box and two Mini boxes. If your hardware version is 32B1xx then you have HDR (obviously with the correct TV 2160p 10bit and UHD subscription).

[nigea99]

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@MightyQuinn wrote:

Hi @PaulMac79   You can safely ignore what it says under your equipment.  Mine has never been correct. Apparently I have only a Mini box, no main box showing. In fact I have a 32B2xx Main box and two Mini boxes. If your hardware version is 32B1xx then you have HDR (obviously with the correct TV 2160p 10bit and UHD subscription).

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Yes if your  concern is just about what it says in your equipment then this known to be quite unreliable as @MightyQuinn says.

If you have a problem setting it up then give us any details you can and we may be able to help

[SDR]

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@PaulMac79 wrote:

So I had my box replaced with a 32B107, my old one was an original non HDR gen 1 box. It looks like it's not been configured properly, I was just wondering what anyone else's box description was before I ring. In the box settings under My Account - My Package it's listed as a Sky Q 2TB UHD Non-HDR, is it meant to say HDR or what? Thanks to anyone for answering.

 

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I just released your image. You can safely ignore that notoriously unreliable page,

[AnytimePlus+On+VM]

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@SDR wrote:

I just released your image. You can safely ignore that notoriously unreliable page,

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As with everybody else on here, our equipment list is not correct.  We have just 1 mini box with no main box 😉

Out of interest though.  As the equipment is now loaned/rented and Sky request for it back if you unsubscribe, don't our accounts need to be corect?

How will Sky know if we've returned/not returned the right equipment?

[GD1]

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@AnytimePlus+On+VM wrote:

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@SDR wrote:

I just released your image. You can safely ignore that notoriously unreliable page,

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As with everybody else on here, our equipment list is not correct.  We have just 1 mini box with no main box 😉

Out of interest though.  As the equipment is now loaned/rented and Sky request for it back if you unsubscribe, don't our accounts need to be corect?

How will Sky know if we've returned/not returned the right equipment?

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Going by a number of threads just getting Sky to acknowledge they actually received the returned equipment is the 1st hurdle.