Getting " Sky + playback is not available "

[ANDG]

Hello, getting " Sky + playback is not available " , tried to rebuild and pairing card but neither resolved the issue.

[caesarome]

Have you tried a box reboot at the mains, leave it off for 5 minutes before powering it back up.

[ANDG]

Have done that already, I'm updating system software at moment to see will that resolve issue, will keep you informed.

[ANDG]

Software update did not make a difference

[Annie+UK]

Sounds more likely to be an issue with your viewing card/account which will need you to contact sky

You can contact Sky here and go to the “Need more help?” at the bottom of the page.

[ANDG]

Yes, looks like i will need technical support.

[Iwatchtelly2]

I am having the same problem . Sky recently sent out a letter informing me that my package was changing to Sky signature . Could this be the reason I can no longer record programs or watch back recorded programs ? I neither need or want a new tv package as I was perfectly happy with the one I had . I am also a  Sky+ V.I.P and I got an email telling me I can download the Peter Rabbit movie for free but now I can even do that . I'm not very happy as Sky have also increased my bill payments but taken away everything that I signed up for .........why ?

[Annie+UK]

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@Iwatchtelly2 wrote:

I am having the same problem . Sky recently sent out a letter informing me that my package was changing to Sky signature . Could this be the reason I can no longer record programs or watch back recorded programs ? I neither need or want a new tv package as I was perfectly happy with the one I had . I am also a  Sky+ V.I.P and I got an email telling me I can download the Peter Rabbit movie for free but now I can even do that . I'm not very happy as Sky have also increased my bill payments but taken away everything that I signed up for .........why ?

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Contact sky and tell them that your Sky+ features have stopped working, they will check your account and hopefully re-enable the missing features

[Iwatchtelly2]

Thanks for the reply . Is there a number for sky Ireland ? Is it a premium rate number ? 

We have two sky + boxes and one of them is working perfectly  but the other one just stopped recording and removed access . 

[Mark39]

You can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home

Make sure the flag is set to ROI in the bottom right hand corner of your screen. 

[Iwatchtelly2]

Connected to messenger help and connected with a virtual assistant. Relayed my problem .

Was told that an expert would be along to help sort the problem . 45 minutes later I found a contact number online ( the one on the help page doesn't connect ) and spoke to a lovely lady who sent the signals again and hey presto , problem sorted .  It should not be this difficult to connect with Sky when problems arise . But I'm grateful to get my recordings back . Have a nice day everyone and thank you for your help 🤗