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Message posted on ‎15 Nov 2021 02:30 PM

Fibre Optic Installation

Fibre Optic 

 

All my neighbours who have Sky broadband are sign up for fibre optic installation but my house isn't. 

 

How can I be included in program for fibre optic installation?

 

 

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Message posted on ‎16 Nov 2021 08:47 AM

Re: Fibre Optic Installation

Posted by a Superuser, not a Sky employee. Find out more

@Gabriela80 

It's not unusual for new-builds to be missing from the databases used to make availability checkers work: typically these dredge in information from several different sources, and the address has to exist on all of them.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Message posted on ‎15 Nov 2021 02:42 PM - last edited: ‎15 Nov 2021 02:54 PM

Re: Fibre Optic Installation

Posted by a Superuser, not a Sky employee. Find out more
@Gabriela80 wrote:

Fibre Optic 

 

All my neighbours who have Sky broadband are sign up for fibre optic installation but my house isn't. 

 

How can I be included in program for fibre optic installation?

 

 

If you're not included, then your not included.  There is little you can do, nor can Sky force a fibre installation.  That's life i'm afraid.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎15 Nov 2021 02:55 PM

Re: Fibre Optic Installation

Posted by a Superuser, not a Sky employee. Find out more

@Gabriela80Could post a screehshot of what is available to your address using the link below.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎15 Nov 2021 09:04 PM

Re: Fibre Optic Installation

I did try link but doesn't seem to work when I add ot eircode .

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Message posted on ‎15 Nov 2021 09:07 PM

Re: Fibre Optic Installation

Posted by a Superuser, not a Sky employee. Find out more
@Gabriela80 wrote:

I did try link but doesn't seem to work when I add ot eircode .

You didn't mention it was Ireland, as we are mostly UK customer we use Openreach.  Try this https://openeir.maps.arcgis.com/apps/instant/lookup/index.html?appid=a8fdd9780bd84f0799f99522c48f6e6...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Gabriela80

Message posted on ‎16 Nov 2021 12:16 AM

Re: Fibre Optic Installation

Thanks,I may try to ring tomorrow, seems to be new buildings aren't included in.

 

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Message posted on ‎16 Nov 2021 08:47 AM

Re: Fibre Optic Installation

Posted by a Superuser, not a Sky employee. Find out more

@Gabriela80 

It's not unusual for new-builds to be missing from the databases used to make availability checkers work: typically these dredge in information from several different sources, and the address has to exist on all of them.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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