Falsely charged for a missed appointment

[Marx247]

I have been charged £25 for a missed engineer visit when I haven't missed any visits. How do I get a refund?

[GD1]

@Marx247  You'll need to call Sky to discuss this.

[caesarome]

@Marx247 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page so you shouldn't need to call Sky.

[Superfield]

Hi. I've had the same problem. Have a charge on my account for a missed engineer appointment. I was here and the engineer installed the equipment (Sky Q). Can't seem to find anyway to get in touch with Sky to sort out rather than sitting on the phone forever. Shouldn't have to pay this incorrect charge just because I haven't got enough time in my day to sit on the phone on hold to Sky. Where has their chat function gone? Any reccommendations on best way to relsove welcome. Thanks

[SKY1992bf]

@Superfield  I've escalated your post to sky who may be in contact via private community message or email both of which will invite you to a private chat 

so look out for a blue bubble in bottom right hand corner of this forum when logged in 

this link explains how it works 

https://helpforum.sky.com/t5/Get-Started/Community-Messaging/td-p/3378405

[TechmanagerMal]

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@Superfield wrote:

Hi. I've had the same problem. Have a charge on my account for a missed engineer appointment. I was here and the engineer installed the equipment (Sky Q). Can't seem to find anyway to get in touch with Sky to sort out rather than sitting on the phone forever. Shouldn't have to pay this incorrect charge just because I haven't got enough time in my day to sit on the phone on hold to Sky. Where has their chat function gone? Any reccommendations on best way to relsove welcome. Thanks

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• The Virtual Assistant available here - Sky Help | Sky.com is reported to point you towards a direct line to the relevant adviser after the automated system assesses who this should be.
• Worth a try?

[Superfield]

Thanks all. Sky have reached out to me via the blue bubble chat function. They swiftly rectified this charge in error. Virtual assistant was unable to get me through to anyone and referred me back to Sky Community. Thanks for escalating!

[TechmanagerMal]

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@Superfield wrote:

Thanks all. Sky have reached out to me via the blue bubble chat function. They swiftly rectified this charge in error. Virtual assistant was unable to get me through to anyone and referred me back to Sky Community. Thanks for escalating!

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• I think it was a Sky Employee who referred to the Virtual Assistant leading to the relevant number - are the Sky Employees, Oracles, or Managers aware of this improvement?