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This discussion topic is read only Discussion topic: Facebook Access

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This message was authored by: BDwalker

Message posted on ‎15 Nov 2021 08:00 PM

Facebook Access

So I don't have a Facebook account but regularly browse my local community page. I cannot read the comments whilst connected to my WiFi but can if I'm on 4G or any other WiFi network. 
How can fix this?

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎15 Nov 2021 08:10 PM

Re: Facebook Access

Posted by a Superuser, not a Sky employee. Find out more

@BDwalkerIs there any error coming up when you try to read the posts, or anything to do with broadband shield?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: BDwalker

Message posted on ‎15 Nov 2021 10:31 PM

Re: Facebook Access

No error, just doesn't load comments. 

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This message was authored by: jamesn123

Message posted on ‎16 Nov 2021 10:19 AM

Re: Facebook Access

Posted by a Superuser, not a Sky employee. Find out more

@BDwalker 

Disable broadband shield and then try again

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎16 Nov 2021 02:13 PM

Re: Facebook Access

Shield was set to 18 so I disabled it and it has made no difference. 

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This message was authored by: jamesn123

Message posted on ‎16 Nov 2021 02:22 PM

Re: Facebook Access

Posted by a Superuser, not a Sky employee. Find out more

@BDwalker 

Thats odd. Can you switch your router off for 20mins and then try again?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: BDwalker

Message posted on ‎17 Nov 2021 08:11 AM

Re: Facebook Access

Thank for the reply.

So when I first changed the settings I switched off the router for about 1 minute.

Today I switched off for 30 minutes but unfortunately the results are the same. 

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