Excessive Charges.

[WaterfordWarrior]

Why is SKY trying to charge me an early cancellation fee when I wasn't under contract. I have been paying month to month since last year.

[caesarome]

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@WaterfordWarrior wrote:

Why is SKY trying to charge me an early cancellation

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Presumably because they would say that you are under contract, so what did they say when you phoned them about this ?

[WaterfordWarrior]

I have been in contact with them via email without getting anywhere to be honest. They keep changing the goalposts.

I think they are just trying to punish me for cancelling but I had no choice.

[caesarome]

Have you spoken to Sky in the last year or so an agreed a discount on your account, if so that would come with a 12/28 month contract.

[WaterfordWarrior]

No I was paying £47.50 because I was out of contract.

[SKY1992bf]

@WaterfordWarrior  The only reason why sky would charge early termination is if you cancelled whilst in a minimum term period (usually 18 months). and receiving discounts off full list price , which is covered in the terms and conditions you agreed to at signup and therefore sky would be entitled to apply them if you cancelled during the minimum term 

[caesarome]

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@WaterfordWarrior wrote:

No I was paying £47.50 because I was out of contract.

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As they are saying you are in a contract then all you can do is to put in a complaint:

https://www.sky.com/help/complaints