Downloading or watching in HD

[Ethany]

I find it so bloody annoying and ridiculous that this has been a ongoing problem for about 6 months now or more. I cannot download anything in HD and sometimes can't even watch HD channels. I pay for HD but it tells me I need to upgrade to this feature but I already have HD and pay for it each month. Sick of this all the time and is very frustrating as my son has autism and ADHD. 

[Mark39]

Given that it has been 6 months, I assume you've spoken to Sky about it. What did they suggest?

[Lisa-P1987]

Hi there Ethany, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Ethany]

Yes of course I've spoken to them about it and had to reset the box and do some general checks etc before but it's always happening and it's a nightmare. 

[Lisa-P1987]

Update – We are still looking to help you Ethany. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂