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23 Feb 2022 05:32 PM
Hi all,
I am sorry if this has been discussed before but I have no idea how to deal with this.
The discovery + has been updated and we all now have to follow the on screen instructions to get it back on the Q box, I follow the instructions and it is not working, it says I am already signed in but when I go to the app it tries to get me to go through the sign in process again. I can watch it on my tablet but I cannot watch it on the Q box, has anyone got any advice?
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23 Feb 2022 05:46 PM
Posted by a Superuser, not a Sky employee. Find out more
@Bev+M wrote:
Hi all,
I am sorry if this has been discussed before but I have no idea how to deal with this.
The discovery + has been updated and we all now have to follow the on screen instructions to get it back on the Q box, I follow the instructions and it is not working, it says I am already signed in but when I go to the app it tries to get me to go through the sign in process again. I can watch it on my tablet but I cannot watch it on the Q box, has anyone got any advice?
@Bev+M Try the following
Follow the instructions you see onscreen when launching the Discovery+ app on your Q box
Select log in
You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc
Log on to your Discovery+ account
Enter the activation code - this will activate your Sky Q box/Sky Glass
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