Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

[Steve063]

Hi,

So this is an issue i've been having for months on end now, but following a prolonged outage of about 5 days that occured months ago, my internet speed for our Broadband Superfast download speed has not been exceeding 38mbps to any device, no matter the configuration.

I've tested this on multiple phones, pc's, laptops, and every device averages 32-38mpbs download. The upload is just below what it should be - After resetting the hub and unplugging and replugging cables multiple times, it still won't change, so this makes me think there is an issue at Sky's end.

Below I will attach images of the statistics and a speedtest from "thinkbroadband" to show the cap of usage. (All tests were run on 5GHZ band wired config on a PC)

Thanks.

[Highlinder]

@Steve063So all these tests you did on this, was it done just on Wi-Fi or a wired connection or a mix of both?

[Steve063]

It was a mix of both, phones laptops were wireless, did a laptop one on wired, my pc uses a BT extender and then an ethernet cable from there to my pc (which is less then 6ft) as my main PC is upstairs, all restults came back the same, 32-38mbps no matter what config.

[jamesn123]

@Steve063 

Was at least one test completed when directly connected via ethernet and not through anything else as you mentioned using BT extenders?

[Highlinder]

@Steve063Are you able to do a wired test straight from the router without anything else in between it and use https://fast.com/ 

[Steve063]

Still the same results.

[Steve063]

Just tried it again on my laptop instead, still the same thing connected via ethernet.

[JPR007]

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@Steve063 wrote:

It was a mix of both, phones laptops were wireless, did a laptop one on wired, my pc uses a BT extender and then an ethernet cable from there to my pc (which is less then 6ft) as my main PC is upstairs, all restults came back the same, 32-38mbps no matter what config.

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@Steve063 Try leaving the router off for at least 30 mins to obtain a new IP address, this seems to be becoming the most prominent way of fixing the issue, though it's no guarantee. If not, then it's a contention issue at your cabinet which is not unknown, and possibly linked to the recent work. 

Also as others have picked up on, you mention using Wi-Fi extenders. Using a PC connected via Ethernet to a Wi-Fi extender is as pointless as a chocolate teapot. The limitation is the Wi-Fi link in between, you're better of just using Wi-Fi on the PC  itself (or if it doesn't have Wi-Fi, buy a Wi-Fi card for its PCI-E slot, as you're just adding extra layers to the data chain, increasing latency and jitter/Wi-Fi network traffic.

Cables should be used direct, and direct only (though you could look at Powerline adapters if cables are a cardinal sin in the house😂).

[Steve063]

Yeah I know, but I do experience about a 5 to 10mbps drop, using my inbuilt wifi on my pc, don't know why, just do, anyways. I'll give the 30 min switch off a try.

[Steve063]

Turned the box off for 30mins, turned it back on, waited for it to reconnect. Nope, still 37-38mbps, so must be external from the home like you said @JPR007 

[jamesn123]

@Steve063

I've flagged your issue to Sky as a throughput problem. Look out for an email or message on the forum

[Steve063]

Thanks, i'll keep an eye out, i will respond on here if anything is progressed.

[jamesn123]

@Steve063 

It will be tomorrow morning now if one of the advisors is working otherwise will be Monday.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂