Download McAfee Antivirus

[rasiklal]

Hi, I have just subscribed (Dec2020) to Sky Broadband and have been trying to find a link to "download McAfee antivirus" but to no avail. How do I find the link on my Sky Account.  Thanks. SM

[TimmyBGood]

@rasiklal 

McAfee hasn't been available from Sky for some time: if you were sold an internet product on the understanding that it's included, unfortunately that wasn't correct information.

[rasiklal]

Thanks for the info, but will it be ever available on Sky BB for free (is it in the pipe-line)???

[TimmyBGood]

@rasiklal 

The previous promotional relationship between Sky Broadband and McAfee appears to have ended.

[rasiklal]

So, why doesn't Sky issue a statement clearly stating that "McAfee will no longer be available with Sky BB", this will put all the user out of any doubt.?????

[TimmyBGood]

@rasiklal 

Good question.  McAfee shouldn't be in any current advertising or promotional material.

[rasiklal]

Anyway thanks, I suppose its like with all things - wait and see, and you keep on waiting until the contract ends? lol ----- Clever marketing ploy. 

[TimmyBGood]

@rasiklal 

The only (very unhelpful) 'official' information is here:

https://www.sky.com/help/articles/mcafee-internet-security-suite 

[rasiklal]

As I said - Clearly "wait n see event". 

[TimmyBGood]

@rasiklal 

I doubt it's coming back.  Out of interest, did you see it advertised as part of the broadband offering when you signed up?

[rasiklal]

Got a bit busy, anyway - there was no mention or advert of McAfee when I placed the order by phone. Also the online offers did not mention anything about McAfee. 

[Chrisee]

@rasiklal that is re-assuring as Sky have not been able to offer McFee since late 2019! 

You are not missing much to be honest as there are many other security suites available for less than you would pay Sky for McFee that offer better security. A few are compared here. 

[NachoMax]

I just noticed I'm being charged £3 monthly for McAfee Internet Suite which I don't need.  I noticed on another post that McAfee hasn't been available with Sky products for quite some time.  How do I stop this and claim any previous payments back.

[TimmyBGood]

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@NachoMax wrote:

How do I stop this and claim any previous payments back.

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McAfee billed through Sky still functions and updates: it's new downloads and installations which aren't available.  As such, it's probably not possible to claim a refund: typically to cancel anything from Sky you need to phone up.

[NachoMax]

Thanks, mate.   This is a rip off, I've likely been paying this extra £3 a month for goodness knows how many years though I've never used McAfee at all.  I urge everyone to check if they're being charged for this, it's shown on your bill.