Downgrading package

[Bernieboop]

So I called Sky back in June/July time spoke to a lady & I told her that I was struggling with the package I was on & asked for the phone to be connected as I have never use it which would have saved me the monthly charge of anytime calls etc!! Throughout the whole convosation she was trying to get me to spend more money I kept explaining I just couldnt afford to, was on this call for a very long time while she continued to waffle on & then low & behold the line went dead!! So theres me thinking she will call me back or just downgrade the package but no nothing was done I have now lost my channels & have a massive bill which I might add I will not be paying as everything should have been reduced ages ago. I have tried calling numerous times & now because my account is restricted I CANNOT get through to anyone this is really fraustrating & stressful, I suffer with PTSD & this really isnt helping me at all. Please someone advise or help as I'm so fed up now with it all!!!!

[caesarome]

As we are customers here we can't cancel your account for you so if your services are suspended you will have to pay what is owed because again calling Sky to cancel.