Credit refund

[Paul1703]

How do I get my credit refund I moved to glass in November and I'm still waiting.  It just keeps moving on month after month

[GD1]

@Paul1703   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thank you for escalating this. We have now sent Paul1703 an invite to chat 🙂 

[htaylor91]

I am waiting for a refund on my account and would like this processed ASAP. I cannot get through on the phone lines or have the time to wait hours on end. Can someone please help me with this. 

[caesarome]

@htaylor91 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86]

Update - The refund has now been processed for @htaylor91 on a private chat. Thank you for speaking to us today