Credit refund and bill

[SkyUser09876]

I never reviewed the credit refund I asked for and extra money was taken out of my bank when it wasn't supposed too. I don't have the time to sit and wait on the phone but I can't find any other contact details to get help! 

[Daniel0210]

@SkyUser09876 
You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum.

What was the credit refund for? 

[SkyUser09876]

I was in credit with my bill l, I asked for it to be refunded but it wasn't 

[Daniel0210]

@SkyUser09876 

So this wasn't used towards your next bill meaning less came out of your bank?

[SkyUser09876]

No, I was told I'd be refunded a week ago but still haven't had anything

[Daniel0210]

@SkyUser09876 

Manual refunds instigated by Customer Services can take 3-5 working days (so a week). 

[SkyUser09876]

Yes I understand that but I had been more than that. Plus I need help regrading more money than needed being taken too 

[Daniel0210]

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@SkyUser09876 wrote:

Plus I need help regrading more money than needed being taken too 

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@SkyUser09876 

Could a discounted deal have ended and you're now paying full price? 

[SkyUser09876]

They've taken 2 bills within 2 weeks of each other, however when I've looked at my bill and when you expect money taken that second bill is not on there at all 

[Daniel0210]

@SkyUser09876 

I think you'll need to call Sky. Obviously as customers we can't see your bill. Did you make a manual payment when you had a direct debit set up? 

[SkyUser09876]

No I haven't,

I have spoke to someone through chat somehow on here before and was hoping that they would see this and contact me again because I really don't have the time to sit and be on hold. 

[Daniel0210]

@SkyUser09876 

I have found your earlier threads. Did you contact the Sky ID team as advised on both threads by Sky staff? 

[SkyUser09876]

That is regarding something completely different 

[SkyUser09876]

Can someone escalate this to chat please, I've tried calling with no use saying there "too busy" and I cant wait on the phone for an hour. All I want is my refund 🤦🏻‍♀️

[caesarome]

Is this credit still showing on your account ?