Credit on my account

[cobra4477]

Hi

i have a credit against my Broadband account which includes my Sky Q, I moved over to sky glass last month, I was expecting a refund for this amount today which is quite a bit, how do I get this refunded to me? I could really use this extra money at the moment! 

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

[Lisa-P1987 · Accepted solution]

Update – We are still looking to help you cobra4477. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 
 

[Paulr1964]

I'm still waiting on my refund went to sky glass on 5th November now 18December I thing it's wrong we have to wait for our money back we pay in advance 

[caesarome]

@Paulr1964 

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[dmy24]

Having spoken to the customer we have now refunded their accounts credit. Thank you for escalating. 🙂

[Mellowedliam]

@dmy24  Hi , same issue here.

I have a credit on my account and want to organise a refund,

Thank you 🙂

[TechmanagerMal]

---

@Mellowedliam wrote:

@dmy24  Hi , same issue here.

I have a credit on my account and want to organise a refund,

Thank you 🙂

---

• With any luck this will be escalated soon, otherwise, you can call Sky?

[caesarome]

---

@Mellowedliam wrote:

I have a credit on my account and want to organise a refund,

Thank you 🙂

---

@Mellowedliam 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[LDizzle84]

Hi,

I upgraded to Sky Glass last month and can see that there is credit on my account this month from my old Sky Q package.

Will this automatically be put on to a next bill or do I have to arrange a refund?

The previous answers on this thread weren't very clear on that.

Many thanks

[GD1]

@LDizzle84  If you have broadband on the same acccont as Q then the credit would be used against that.  If not then you can ask for a refund as it isn't normally transferred to your Glass account.  Refunds take up to 6 weeks.

[SMcC1316]

i have credit in my account and would like it can a sky expert escalate this please!

cheers

Scott

[caesarome]

@SMcC1316 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.