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Discussion topic: Credit on my account

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This message was authored by cobra4477 This message was authored by: cobra4477

Credit on my account

Hi

i have a credit against my Broadband account which includes my Sky Q, I moved over to sky glass last month, I was expecting a refund for this amount today which is quite a bit, how do I get this refunded to me? I could really use this extra money at the moment! 


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Credit on my account

Posted by a Sky employee

Update – We are still looking to help you cobra4477. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 
 

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit on my account

Posted by a Sky employee


Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Credit on my account

Posted by a Sky employee

Update – We are still looking to help you cobra4477. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 
 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Paulr1964 This message was authored by: Paulr1964

Re: Credit on my account

I'm still waiting on my refund went to sky glass on 5th November now 18December I thing it's wrong we have to wait for our money back we pay in advance 

This message was authored by caesarome This message was authored by: caesarome

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@Paulr1964 

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit on my account

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat 🙂

This message was authored by dmy24 This message was authored by: dmy24

Re: Credit on my account

Having spoken to the customer we have now refunded their accounts credit. Thank you for escalating. 🙂

This message was authored by Mellowedliam This message was authored by: Mellowedliam

Re: Credit on my account

@dmy24  Hi , same issue here.

 

I have a credit on my account and want to organise a refund,

 

Thank you 🙂

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Credit on my account


@Mellowedliam wrote:

@dmy24  Hi , same issue here.

 

I have a credit on my account and want to organise a refund,

 

Thank you 🙂


  • With any luck this will be escalated soon, otherwise, you can call Sky?
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by caesarome This message was authored by: caesarome

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@Mellowedliam wrote:

I have a credit on my account and want to organise a refund,

 

Thank you 🙂


@Mellowedliam 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit on my account

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat 🙂

This message was authored by LDizzle84 This message was authored by: LDizzle84

Re: Credit on my account

Hi,

 

I upgraded to Sky Glass last month and can see that there is credit on my account this month from my old Sky Q package.

 

Will this automatically be put on to a next bill or do I have to arrange a refund?

 

The previous answers on this thread weren't very clear on that.

 

Many thanks

This message was authored by GD1 This message was authored by: GD1

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@LDizzle84  If you have broadband on the same acccont as Q then the credit would be used against that.  If not then you can ask for a refund as it isn't normally transferred to your Glass account.  Refunds take up to 6 weeks.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SMcC1316 This message was authored by: SMcC1316

Re: Credit on my account

i have credit in my account and would like it can a sky expert escalate this please!

 

cheers

Scott

This message was authored by caesarome This message was authored by: caesarome

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@SMcC1316 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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