@JonGee I’ve escalated your post to sky community chat who hopefully will be in contact via private community message or email, so I would recommend that if not already on, email/private message notifications are turned on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times outalso ensure you respond to each message from sky within 48 hours of each message or again the chat will time out
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
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