Contacting sky

[Galway+query]

Hi,

I am simply trying to contact sky to downgrade my package:

-The virtual assistant is absolutely useless and initially sent me to a page for downgrading my package which doesn't work. It then sent me to a help page where I eventually get a contact phone number which doesn't work? (Phone bleeps to suggest a wrong number and I have the flag correctly set at ireland)

-When I try to contact otherwise, the only option available seems to be this sky community e.g. To let others try and answer my query instead of sky themselves??! And I though Eir was bad...

Any assistance on how simply greatly appreciated!

A very frustrated customer 

[SDR]

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@Galway+query wrote:

Hi,

I am simply trying to contact sky to downgrade my package:

-The virtual assistant is absolutely useless and initially sent me to a page for downgrading my package which doesn't work. It then sent me to a help page where I eventually get a contact phone number which doesn't work? (Phone bleeps to suggest a wrong number and I have the flag correctly set at ireland)

-When I try to contact otherwise, the only option available seems to be this sky community e.g. To let others try and answer my query instead of sky themselves??! And I though Eir was bad...

Any assistance on how simply greatly appreciated!

A very frustrated customer 

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https://www.sky.com/help/articles/cancel-sky-tv  Is your best bet