Charge I don’t agree with

[Flacky86]

Hello,

Why am I being charged £10 per month for sky+ I don't even have the sources to use this. Also I ran a test on broadband speed which came back as good but when I am in my bedroom I have to turn wifi off and use my 4g as wifi does not work.

Can you please stop charging me for sky+ and sort my wifi connection out?

Thanks

[cookiemonsteruk · Accepted solution]

@Flacky86 

"Why am I being charged £10 per month for sky+ I don't even have the sources to use this. "

You're saying that you have a sky+ subscription and can't use it because the wifi isn't reaching.

You will need to contact sky to cancel said subscription. Additionally sky guarantee service to the router and unless you upgrade to broadband boost and request the sky booster mesh boxes the wifi and ethernet connections are up to you

[JPR007]

@Flacky86 You need to contact Sky about the Sky + issue, no idea why you'd be charged if you don't have it.

As for the WiFi, they won't sort it out as WiFi performance can't be guaranteed. You pay Sky for a fixed line connection, that is, they are liable for the connection and it's minimum speed to the router, not past it. The only way to ensure maximum performance is to use cables where possible. The cause is most likely WiFi interference.

[brianholt]

@Flacky86 your 10 pounds allows you to use the record functionality on your sky box. If you dont want this call sky.

You will need to also speak to them about wifi, but unless you have broadband boost which costs extra, thats something you will have to sort by purchasing an appropriate solution such as powerline.

[Flacky86]

Thanks. I don't even have a sky box as I only pay for wifi and phone. My box broke and didn't bother replacing it 

[Flacky86]

@cookiemonsteruk 

Thank you this is really helpful and a much better answer I would have got from speaking to sky directly 

[Daniel0210]

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@Flacky86 wrote:

Thanks. I don't even have a sky box as I only pay for wifi and phone. My box broke and didn't bother replacing it 

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@Flacky86 Your subscription doesn't end because your box broke and you didn't replace it. The subscription carries on until you cancel as your unfortunately found out.

[Flacky86]

@Daniel0210 Yes cancelled years ago only got the free channels hence why I didn't replace my broken sky box 

[Flacky86]

@Daniel0210  Yeah I get that. I just didn't understand why I'm paying for sky+ when I thought I'd cancelled it when I cancelled my tv package. Obviously not. I'll call them to cancel