This discussion topic is read only Discussion topic: Outage

This message was authored by: does+any+of+it+ma · ‎04 Sep 2021

My Sky Broadband stopped working on Thursday evening and was down for about 12 hours, it seems there was a problem in many areas across the UK. Unfortunately I realised this after trying to reset my box, turning of and unplugging it etc, and trying to contact SKY without being able to do so, all very frustrating!

However obe of the things I find most annoying is there has been no message or apology or explanation from SKY.

This message was authored by: Daniel0210 · ‎05 Sep 2021

@does+any+of+it+ma The best updates on these outage issues appear to be on https://mobile.twitter.com/SkyHelpTeam

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Chrisee · ‎05 Sep 2021

@does+any+of+it+ma given the number of customers affected and the length of time they were down Sky have been surprisingly quiet about the cause. The twitter feed and status pages gave the normal "apology" but normally we get told in broad terms what broke but not this time. I have asked our Sky back channel contacts who have not replied.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This page has been archived

This discussion topic is read only Discussion topic: Outage

Outage

All Replies

Re: Outage

Re: Outage

Was this discussion not helpful?

Search Sky Community

Start a new discussion