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Discussion topic: Changes to the Sky TV guide - March 2022

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This message was authored by PATV+Scunthorpe This message was authored by: PATV+Scunthorpe

Re: Changes to the Sky TV guide - March 2022

@LGUser There is an In Programme Pointer at the end of shows on W advertising the change of channel number for Sky customers.

This message was authored by LGUser This message was authored by: LGUser

Re: Changes to the Sky TV guide - March 2022


@xenon81 wrote:

The EPG switch is next Monday not today.


Misinformation then. Thanks for the correction.

This message was authored by Timelord2018 This message was authored by: Timelord2018

Re: Changes to the Sky TV guide - March 2022

Deleted..

This message was authored by Timelord2018 This message was authored by: Timelord2018

Re: Changes to the Sky TV guide - March 2022


@PATV+Scunthorpe wrote:

The channel itself is also indicating that W is moving to 132 as part of the rebrand and free-to-air launch next Monday. Don't know what that means for the 109 slot, whether UKTV are replacing it with another of their channels, or the slot has gone to someone else, I guess we may see when the thread is updated.


The poster said next Monday so can't see how it's misinformation to be honest.

This message was authored by PATV+Scunthorpe This message was authored by: PATV+Scunthorpe

Re: Changes to the Sky TV guide - March 2022

It's been confirmed via a reply on Twitter that Alibi will be swapping places with W.

This message was authored by nigea99 This message was authored by: nigea99

Re: Changes to the Sky TV guide - March 2022

Posted by a Superuser, not a Sky employee. Find out more

@PATV+Scunthorpe wrote:

It's been confirmed via a reply on Twitter that Alibi will be swapping places with W.


Yes - I watch a lot of Alibi & they have been giving a notification of the swap shortly after the start of many programmes

This message was authored by Dave+in+Dublin This message was authored by: Dave+in+Dublin

Re: Changes to the Sky TV guide - March 2022

alibi HD  completely removed from the EPG in Ireland...

 

Just wondering if this is an error?

 

HD  was moved to 132 as planned and  alibi  (SD)  is on 809.

This message was authored by LGUser This message was authored by: LGUser

Re: Changes to the Sky TV guide - March 2022


@Dave+in+Dublin wrote:

alibi HD  completely removed from the EPG in Ireland...

 

Just wondering if this is an error?

 

HD  was moved to 132 as planned and  alibi  (SD)  is on 809.


Have you rebooted the box by unplugging it for at least 30 seconds and then plugging it back in?

This message was authored by Anonymous This message was authored by: Anonymous

Re: Changes to the Sky TV guide - March 2022


@LGUser wrote:

@Dave+in+Dublin wrote:

alibi HD  completely removed from the EPG in Ireland...

 

Just wondering if this is an error?

 

HD  was moved to 132 as planned and  alibi  (SD)  is on 809.


Have you rebooted the box by unplugging it for at least 30 seconds and then plugging it back in?


I have the same issue. Alibi HD is not on 109 but Alibi SD is on 809. Tried a restart. Issue still there.

This message was authored by Dave+in+Dublin This message was authored by: Dave+in+Dublin

Re: Changes to the Sky TV guide - March 2022

Yes, I had already done that before posting on here.

 

It no longer showed up on the online TV guide on the Sky website either.

 

. . . . . it must've been an error as it has appeared on  109  now.

This message was authored by Mark-Br This message was authored by: Mark-Br

Re: Changes to the Sky TV guide - March 2022

@Dave+in+Dublin & @Anonymous 

 

Just to confirm, you're right this was a known issue that caused Alibi to be down for a while today. It specifically impacted customers in the Republic of Ireland and should have been fixed around 3:30pm.


Mark
Community Manager

This message was authored by washburn65 This message was authored by: washburn65

Re: Changes to the Sky TV guide - March 2022

Alibi + is listed as 209 but nothing working since the swap.Where has it gone?

This message was authored by Dave+in+Dublin This message was authored by: Dave+in+Dublin

Re: Changes to the Sky TV guide - March 2022

Here too.

 

alibi HD  was restored to the EPG  (at its new number)  but the  +1  is still missing from  209  in Ireland.

This message was authored by Mark-Br This message was authored by: Mark-Br

Re: Changes to the Sky TV guide - March 2022

@washburn65 & @Dave+in+Dublin 

 

Morning,

 

Is Alibi +1 available (ch 209) this morning?

 

If not, please reach out to our Viewer Relations team. Their email address is ViewerR@sky.uk, they can help with any issues around live broadcasts, on demand content, and TV menu mistakes.


Mark
Community Manager

This message was authored by Dave+in+Dublin This message was authored by: Dave+in+Dublin

Re: Changes to the Sky TV guide - March 2022

@Mark-Br 

There is NO 209 on the Irish EPG at all since the  alibi / W  moves.

 

232 is  W+1

 

Also, although  alibi HD  returned yesterday afternoon, it disappeared again at around 20:20 last eveing only to reappear at around 20:40.

This time it did not return to the "favourites" list and all future recordings were deleted and had to be reset.

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