Catch up programmes not downloading

[Kritchy]

In common with other users on this forum, I have recently had SkyQ installed and cannot download on demand programmes and get the request to upgrade to to access them. I have altered settings to SD and selected SD for individual programmes but to no avail. I see that others have been informed that this needs Sky intervention. How do I get this assistance?

[Doc5907]

@Kritchy you need to call Sky...simple

[caesarome]

@Kritchy 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987 · Accepted solution]

Thanks for escalating, I have sent an invite to chat.

[BS456]

Hi @Lisa-P1987 . I have the same problem too. I'm a brand new customer and had Sky Q installed on Tuesday this week with the signature & HD/UHD package, but when I try to watch anything on Catch Up the message I get is "To use this service, you need to upgrade your subscription."

I have attempted all suggestions on the MySky app and this forum without success.

Thanks

[caesarome]

@BS456 

I have escalated your post to Sky who will be in touch with tomorrow you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[David+ash77]

Can't download programs from catch up keeps saying in need to update 

[caesarome]

@David+ash77 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.