Hi I’ve returned my equipment when asked for it

[marymary1981]

Hi I've returned the equipment when told to not sure why you've not received 

with regards 

mrs Sutton 

[Daniel0210]

@marymary1981 We are customers here like yourself. If you still have your proof of posting I'd giveSky a call.

[caesarome]

@marymary1981 

You don't need to call Sky if you haven't already as your post has been escalated to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Get-Started/Community-Messaging/m-p/3378405#M56

[Customer]

Hi I've returned the equipment back as soon as you sent me the box, that was about 2 months ago, since then I have miss placed the receipt 

[Laing1]

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@Customer wrote:

Hi I've returned the equipment back as soon as you sent me the box, that was about 2 months ago, since then I have miss placed the receipt 

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@Customer I'm afraid this is a customer to customder forum so you are not addressing Sky customer services on here but I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147