Cant connect smart tv on wifi, fibre to property installed

[AndreaDav]

Had Fibre installed yesterday, speeds as should be 100 plus. Tried to connect smart tv on wifi and shows fullstrength with padlock. Checked pasword and all settings. Do I need to hard wire it??

[GD1]

@AndreaDav I would use ethernet cable from the TV to the hub as this is the most reliable method espcially if using the TV's onboard apps.

[AndreaDav]

Thank you

[brianholt]

@AndreaDav what error message are you getting ? 

[AndreaDav]

Im not, Netflix cant connect. Carried out all checks. Its wifi.

Thanks

[TonyCl]

@AndreaDav 

For some strange reason, there are some TVs that don't handle the 2.4g and 5g wifi bands having the same ssid name. Try spliting them on the router wifi setup page, adding 5g to then end of the 5GHz ssid for example.

Or connect it with a lan cable.

👍

[Chrisee]

@AndreaDav the padlock implies the wifi has connected but the TV has not got a valid IP address. First step is to reboot the TV which is normally easy unplug the mains and wait until the power led goes out (that takes over a minute on some sets) then reconnect the mains that may clear the fault but you may have to enter the network details again.

.If it doesn't work go into the TV's menus and find the network settings and check they are to "Automatic" or "get settings from the router" which should sort the problem