Cancelled

[Anonymous]

Just called Sky and cancelled my Glass order. 

Want to gauge who else has changed their mind so started this thread. 

I was going to cancel anyway and get an OLED instead, but thought I'd give a Glass a go.  However the playlist/record function is just another negative for me, it's tipped it over the edge and I don't want the hassle of even trying it. Really

gutted with Sky, they could have made this a great product with a solid UI from day 1, but instead they rushed out a glitchy product with technology from 2019. 

[d2h]

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@Anonymous wrote:

Just called Sky and cancelled my Glass order. 

Want to gauge who else has changed their mind so started this thread. 

I was going to cancel anyway and get an OLED instead, but thought I'd give a Glass a go.  However the playlist/record function is just another negative for me, it's tipped it over the edge and I don't want the hassle of even trying it. Really

gutted with Sky, they could have made this a great product with a solid UI from day 1, but instead they rushed out a glitchy product with technology from 2019. 

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I think plenty of people will be with you in all honesty. 

You won't look back with an OLED and a Sky Q box.

[S44TUH]

I'm going to stay for a little while to test it fully....  I've got positive experiences and bad (which are detailed elsewhere).  The big issue for me in cancelling - is having to put all the stuff back!! The TV stand has been removed (and I was about to sell), the TV is in the bedroom and I've taken down all the surround sound speakers (which I was also going to sell).  Not to mention the time and money in putting a wall mount up and having to rearrange the lounge! Do I keep hold of all this kit for a week - just in case?!

I'm going to give it a fair shot (but I will put Sky on notice that I'm dissatified with certain aspects) - but I think Sky will have a lot to make up for if I cancel!

[Anonymous]

Sadly you can add me to the list, the Playlist is so, so disappointing.

[W1ngnuts]

Add me in. Cancelled today before delivery due to all the issues I've seen raised. Wonder what the percentage of cancellations or returns to orders is running at ?

[Urban+Splash]

I've cancelled also. Forcing content into third party apps is a no for me. Absolute dealbreaker. 

[d1234c]

I've just cancelled too. 

[Andy+C+C]

Thinking of cancelling myself now that I've watched the YouTube reviews. ;(

[fizzdisco]

I wonder how long it will be before we start seeing these returned units up for sale? Next week maybe?

I mean what will Sky do with all these returns? Is there a warehouse already full of returned open box Glass TVs? 

That's Sky's Black Friday deals sorted - a 'reconditioned' (aka returned because it's rubbish) Glass TV for £100! (+ £59 for the fabric facia) 😁

[redsky88]

I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line. 

[d2h]

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@redsky88 wrote:

I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line. 

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Nothing new there though. 

Easiest thing in the world to sign up or add additional services. Try to cancel though and you feel like you're on trial being cross examined. 

[Anonymous]

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@d2h wrote:

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@redsky88 wrote:

I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line. 

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Nothing new there though. 

Easiest thing in the world to sign up or add additional services. Try to cancel though and you feel like you're on trial being cross examined. 

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True.

Has anyone reported on whether you can remove the add-ons for Glass yourself or does it still need a call?

[jacksm77]

I think Glass only really make sense for people like me who cannot get Sky Q

If you have Sky Q and a half decent TV, this product probably isn't for you.

[redsky88]

Quick update. Got it cancelled with a call pretty quickly. Might have to refuse delivery which I think a few people have had. They basically reverse the Q cancellation and as you can't have two services it cancels Glass when the other is active. 

Disappointed but I don't think it's for me given it's limitations. I didn't research it enough although I do think Sky left a lot pretty ambiguous prior to launch. 

[SJH4]

We are in the same situation, I'll persevere with it but also telling Sky about my issues with it