Can’t watch Sky cinema

[Sama813]

We are having trouble watching sky cinema on the TVs but we can watch it on the sky go app but on the TVs it's saying we have to upgrade our subscription but we have already got the cinema package on

[Daniel0210 · Accepted solution]

@Sama813 This may be an ongoing issue Sky are aware of. If you ring Sky they may resend a signal to your viewing card/box. 

[caesarome]

You do not need to phone Sky @Sama813  as I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sama813]

@Daniel0210 thank you we have only just had sky installed today so might be something on there end we will have a look soon 

[Sama813]

@caesarome @Thank you I will look out for the blue bubble and see if they can sort it for us 

[Laura1218]

Sky cinema STILL not working over 2 weeks now getting fed up with it loyal sky customer for 20 years and just keep saying re set box! Sky need to sort it out otherwise I will be leaving! Giving the amount of other problems had a new sky q box last year it's only just 12 months old new sky hub at the same time 

[caesarome]

@Laura1218 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sama813]

@Laura1218we have had ours sorted they had to send the signal back to our box as apparently we didn't have the subscription on the card so needed to speak to the technical team about it