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This discussion topic is read only Discussion topic: Can’t log into sky mobile

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This message was authored by: caesarome

Message posted on ‎06 Jul 2022 07:10 PM

Re: Can’t log into sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Jeano123 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by: Jeano123

Message posted on ‎10 Jul 2022 12:47 PM

Re: Can’t log into sky mobile

Didn't receive any chat bubble. Not the greatest support system...

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This message was authored by: SKY1992bf

Message posted on ‎10 Jul 2022 12:52 PM

Re: Can’t log into sky mobile

Posted by a Superuser, not a Sky employee. Find out more
@Jeano123 wrote:

Didn't receive any chat bubble. Not the greatest support system...

@Jeano123  The chat system is currently down due to technical issues, with currently no timeframe for its return 

 

your invite may be sent once the system returns to normal 


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This message was authored by: Scott+21

Message posted on ‎08 Aug 2022 12:34 PM

Re: Can’t log into sky mobile

having the same issue with trying to log into my mobile account keeps saying im already linked to sky id then goes no where 

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This message was authored by: caesarome

Message posted on ‎08 Aug 2022 01:06 PM

Re: Can’t log into sky mobile

Posted by a Superuser, not a Sky employee. Find out more

@Scott+21 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Tom-W19

Message posted on ‎08 Aug 2022 01:45 PM

Re: Can’t log into sky mobile

Thanks for escalating. We've sent an invite to Scott+21.

Thanks
Tom
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This message was authored by: Greenfingers001

Message posted on ‎08 Aug 2022 04:26 PM

Re: Can’t log into sky mobile

Update:

 

Spoke with @Scott+21 and resolved sky id issues

 

Thanks again for the escalation have a great evening 🙂

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This message was authored by: Jeano123

Message posted on ‎08 Aug 2022 04:28 PM

Re: Can’t log into sky mobile

Hi there 

 

My issue still isn't sorted yet.! Can someone contact me?

 

Cheers! 

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This message was authored by: Scott+21

Message posted on ‎08 Aug 2022 04:32 PM

Re: Can’t log into sky mobile

Thank you for getting this sorted can now log in many thanks 

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This message was authored by: caesarome

Message posted on ‎08 Aug 2022 04:52 PM

Re: Can’t log into sky mobile

Posted by a Superuser, not a Sky employee. Find out more
@Jeano123 wrote:

Can someone contact me?

 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Lisa-P1987

Message posted on ‎09 Aug 2022 11:31 AM

Re: Can’t log into sky mobile

Thank you for escalating this. We have sent Jeano123 an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: Mr+Flibbles+86

Message posted on ‎13 Aug 2022 04:11 PM

Re: Can’t log into sky mobile

Update – Thanks for chatting to us Jeano123. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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