Can't download programs using SkyGo app on an Android phone

[Chenoeh]

I've tried downloading a couple of programs onto my phone to watch on my commute.  Each time I get the error message "Sorry, something went wrong.  An unknown error occurred, please try again later".  I can watch on my phone while I'm in the house and the phone connects to the Sky box.  I can also download programs from Amazon and Disney.

[caesarome]

This is probably a long shot (but it fixed another different issue recently) but have you tried disabling the connection from the settings option, of the app to your Sky Q box when you are not at home ?

[WendyML]

Hi, did you find a solution to this problem? I have the same message whenever I try to download something on my tablet.