Discussion topic: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

This message was authored by: jweaver · ‎09 Jun 2022

Had to use the iPad version of Sky Go last night for the first time since moving to Sky Q.

Shortly after launching it says "We've found a different Sky Q Box" and gives yuo the option to CONNECT or DONT CONNECT.

I hit connect, but a few seconds later I get the same message.. And this happens over and over and over.

In contrast the PC version on the same network connects fine..

Any thoughts?

This message was authored by: Lisa-P1987 · ‎10 Jun 2022

Is the ipad on the latest software?

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: jweaver · ‎10 Jun 2022

That was my first thought... I wasn't, but I downloaded the latest and its the same.

This message was authored by: caesarome · ‎10 Jun 2022

In the settings of the Sky Go app is the connection to your Q box turned on or off ?

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This message was authored by: jweaver · ‎10 Jun 2022

On.. And on my PC running the desktop version of SkyGo it picks up the SkyQ box just fine

This message was authored by: caesarome · ‎10 Jun 2022

Have you tried leaving it turned off perhaps overnight or some other time you are not using it then turning back on when you come to use it next ?

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This message was authored by: jweaver · ‎10 Jun 2022

Tried that...

This message was authored by: jweaver · ‎13 Jun 2022

Any more ideas??

This message was authored by: jweaver · ‎13 Jun 2022

I just installed SkyQ on my Android Phone and it works just find.. It sees the SkyQ box (it doesn't actually ask to connect like the iPad app does).. And I can see the recordings

This is the same network so this is clearly an iPad/App thing...

This message was authored by: caesarome · ‎13 Jun 2022

All I can suggest is to email the apps team to see if they have any ideas:

apps@sky.uk

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Discussion topic: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

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Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

Re: Sky Go on Ipad repeatedly says "we've found a different Sky Q Box" and won't connect

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