Can't connect Sky Q remote to Q Acoustics M4 soundbar

[SarahS]

I can't control my Q Acoustics M4 soundbar with my Sky Q remote control. There appears to be no code available and it won't connect automatically when I try connecting it using the 'Remote Control setup' functions in the Sky menu.

The soundbar is connected to the Samsung TV via Optical cable.

Can someone advise if  I can resolve this problem? I no longer have the small Q Acoustics remote.

[LGUser · Accepted solution]

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@SarahS wrote:

I can't control my Q Acoustics M4 soundbar with my Sky Q remote control. There appears to be no code available and it won't connect automatically when I try connecting it using the 'Remote Control setup' functions in the Sky menu.

The soundbar is connected to the Samsung TV via Optical cable.

Can someone advise if  I can resolve this problem? I no longer have the small Q Acoustics remote.

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Yes you can. This link takes you to the answer on Q Acoustics website.

https://desk.zoho.com/portal/armourhomeelectronics/en/kb/articles/sky-q-handset-won-t-operate-speake...

[SarahS]

Thank you so much!. That worked perfectly and it was indeed setting 7 under Philips that worked.