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Discussion topic: Can only connect to any web site using Google Chrome. Cannot connect to 'Facebook' at all.

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This message was authored by ao6889

Can anyone see any problems with this? It means nothing to me:

Router Statistics

System Up Time: 24:45:24

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 260 210 0 6497613 20067912 00:00:42 LAN Up 542669 300859 0 588965 30743 24:45:24 WLAN Up 569951 440451 0 9165 7776 24:44:49

Broadband Link Downstream Upstream Connection Speed (Kbps) 21023 1213 Line Attenuation (dB) 15.5 9.5 Noise Margin (dB) 6.3 8.0

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This message was authored by Highlinder

@ao6889 Login your account, then go to broadband and talk settings you will find it in there.

Now if it is set on the default of PG13 then you might want to change it or switch it off to test if you are able to get to the website.

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This message was authored by Highlinder

@ao6889Is this happening to any other web address you are trying to get to?

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This message was authored by ao6889

Using Opera, Safari, Microsoft Edge or Firefox I cannot connect to any website at all. I can only do this using Google Chrome but cannot connect to 'Facebook' from any browser. I use a wired connection from desktop to router. I have a notebook that connects to the router via wireless but this will not allow me to connect to Facebook either. When I click the 'Internet Connection' icon on my desktop, it says I am not connected and when I try to connect I get: 'Error 651.'

'Safari' say the Facebook server is not responding and the others 'time out.' This has been a problem for four days now. I don't think the problem is with Facebook as I have received emails saying friends have posted there.

This message was authored by Highlinder

@ao6889Have you re-started your router during this time. Also can you check your broadband shield settings and let us know what the setting is at?

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This message was authored by ao6889

Yes Highlinder, I've reset and rebooted the router. Where would I find the broadband shield settings?

This message was authored by Highlinder

@ao6889 Login your account, then go to broadband and talk settings you will find it in there.

Now if it is set on the default of PG13 then you might want to change it or switch it off to test if you are able to get to the website.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by ao6889

Thanks Hilinder. Found it. Changed from 13 to 18 and it works - on my desktop at least.

This message was authored by Highlinder

@ao6889The change will take affect on all your devices.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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