Broadband issues

[Woo69]

My Internet is always slow and late at night it's only just drops this is every day and I'm sorry but what are you paying for you're not getting the test that you do on the app is not accurate I don't care what it shows what speed we're getting we're not getting on the daughters of the same is quite a few people and states having the same problems my question to you is what do we pay for

[Chrisee]

@Woo69 you are not addressing Sky by posting in the forum we are mainly customers like yourself.

If you have specific issues with line drops (internet light on the hub is not green) if you post your hub's stats then forum members msybe able to help, See Find your Sky Broadband router statistics

Regarding speeds Sky like all ISPs quote speeds to the hub which their tests report accurately however if you test speeds on a device over wifi the result you get is for the slowest part of the link which is often the wifi. Slow wifi is very common but is out of Sky's control as it depends on the layout and construction of your home and can be affected by interference from your neighbours. Sky have this advice on how to improve wifi Sky Help - Slow wifi