This discussion topic is read only Discussion topic: Broadband Buddy issues.

This message was authored by: B+Murray · ‎17 Sep 2021

I have set my kids profiles up on broadband buddy but either they are not saving properly or the kids can access the app and change settings. When the filter is set to 18, it can track websites visited but when ever I go to check its set back to none so that nothing gets tracked. How does this happen?

This message was authored by: christi-sj · ‎17 Sep 2021

Hello @B+Murray

Follow the given link please, It should fix the issue.

https://www.sky.com/help/articles/parental-controls-sky-mobile#mobile-help-page-technical-contact-us

Thank you.

Thank you
Am I Sky Employee!? NO
Happy to help.

This message was authored by: B+Murray · ‎17 Sep 2021

The link is for sky mobiles, my issue is with sky broadband and the buddy app.

This message was authored by: christi-sj · ‎17 Sep 2021

Hi @B+Murray

https://www.sky.com/help/diagnostics/sky-broadband-buddy/sky-broadband-buddy

Thank you
Am I Sky Employee!? NO
Happy to help.

This message was authored by: Chrisee · ‎18 Sep 2021

@B+Murray modt likely cause if the profiles are changing is your kids can get into the parental app on your phone.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Broadband Buddy issues.

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