Broadband installation

[GAZ5612]

Hi there I am looking for some help I am waiting on my broadband connection and I have been told it won't be installed till 26th of August 5 month is far too long as a need the broadband in my house for my work. 

[cookiemonsteruk]

@GAZ5612 

Thats too long. What broadband package did you go for?

Have they given any reason,

What does it say in your orders on your my sky app if you have an account yet

[GAZ5612]

@cookiemonsteruk

My package is the super fast gamers package with the boost upgrade.

The engineer contacted me last week to tell me they might have to put up a new pole and bring it into the side of my house. 

[cookiemonsteruk]

@GAZ5612 

May take some time but surely not 5 months IMHO

[GAZ5612]

Yeah I didn't think it would take as long as 5 months a don't no what they want me to do with no Internet for 5 months. 

[cookiemonsteruk]

@GAZ5612 

Who were your with before or is this a first time install for you. If sky have accepted the order only thing i can suggest is ring them on 
zero three three three seven five nine one zero one eight and ask for order recovery team

[GAZ5612]

I was with virgin media.

Thanks for the advice. 

[TimmyBGood]

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@GAZ5612 wrote:

@cookiemonsteruk

The engineer contacted me last week to tell me they might have to put up a new pole and bring it into the side of my house. 

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Unfortunately pole work can have lead time of many months, particularly if the cable getting to the pole has to fly above other property and/or road closure is required to get it in place.  Migration from Virgin suggests there's no Openreach data bearer at the address: in those circumstances keeping the Virgin contract going is the only option until there's an alternative known to be viable.

[GAZ5612]

@cookiemonsteruk

They where supposed to take the line from a pole that is at the back of my house but they have changed there mind a told me they need to install a new pole at the front of my house. 

[TimmyBGood]

@GAZ5612 

That can happen where an existing pole is assessed as being at its structural limit: it's an acknowledged problem slowing the distribution of FTTP.

https://www.ispreview.co.uk/index.php/2021/02/an-unusual-capacity-problem-on-openreachs-uk-fttp-pole... 

https://www.ispreview.co.uk/index.php/2021/04/openreach-update-on-solutions-for-uk-fttp-pole-capacit...