Box upgrade

[Anonymous]

My 2TB box is the one without HDR and I'm out of contract. If I get a HDR one from Sky will I be asked to sign a new contract?

[Laing1]

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@Anonymous wrote:

My 2TB box is the one without HDR and I'm out of contract. If I get a HDR one from Sky will I be asked to sign a new contract?

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@Anonymous not to my knowledge as its a change in hardware they may offer you the box at a reduced cost if you take out a further contract but you need to speak to Sky anyway so you can discuss this when you call to upgrade.

If for any reason they say you need to take out a further contract to get a new box just refuse

[fizzdisco]

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@Anonymous wrote:

My 2TB box is the one without HDR and I'm out of contract. If I get a HDR one from Sky will I be asked to sign a new contract?

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If you're out of contract then you're probably paying over the odds for your package as they revert to full price at the end of your 18 month deal. 

You may be able to negotiate a box replacement and a reduction in subscription costs at the same time... if you sign up for a new 18 month deal. 

[Doc5907]

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@fizzdisco wrote:

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If you're out of contract then you're probably paying over the odds for your package as they revert to full price at the end of your 18 month deal. 

You may be able to negotiate a box replacement and a reduction in subscription costs at the same time... if you sign up for a new 18 month deal. 

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It makes you wonder just how many people either don't know or don't care that they are out of contract and therefore paying 'full whack'..

I'd imagine it's quite a lot and a big wedge of 'extra' money for Sky, possibly why Sky can afford to give great discounts for those people that take the effort to renegotiate..(for instance my recently recontracted package of £44 would have been £85 at full price had I let it lapse and revert to out of contract pricing)

[Anonymous]

Will ask them thanks

I have Sky Signiture at €43 a month, HD at €10 and €19 for multiroom. Signing new contract only gives a €5 discount so really not worth the new 12 month term for a €60 discount. Thanks for the advice. 

[LGUser]

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@Anonymous wrote:

Will ask them thanks

I have Sky Signiture at €43 a month, HD at €10 and €19 for multiroom. Signing new contract only gives a €5 discount so really not worth the new 12 month term for a €60 discount. Thanks for the advice. 

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18 month contract. That's a savings of £90.

[Doc5907]

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@Anonymous wrote:

Will ask them thanks

I have Sky Signiture at €43 a month, HD at €10 and €19 for multiroom. Signing new contract only gives a €5 discount so really not worth the new 12 month term for a €60 discount. Thanks for the advice. 

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Hi @Anonymous 

I don't know if the pricing structure in ROI is different to UK, but those prices seem pretty high to me.

When you say signing a new contract gives you a €5 discount, is that doing it through your online a/c or calling up and actually speaking to Sky ?

You get the best deals by calling Sky and asking to be transferred to 'Retentions' department. (or get to that department through messenger as I did when recently recontracting)

[TimmyBGood]

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@Doc5907 wrote:

It makes you wonder just how many people either don't know or don't care that they are out of contract and therefore paying 'full whack'..

I'd imagine it's quite a lot and a big wedge of 'extra' money for Sky, 

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Which is why the upcoming Ofcom ruling on whether Sky should have been notifying television subscribers is eagerly anticipated: conceivably Sky could be held liable for the sum total of out-of-mimimum-period price increases since April 2020.

[bob1234]

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@TimmyBGood wrote:

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@Doc5907 wrote:

It makes you wonder just how many people either don't know or don't care that they are out of contract and therefore paying 'full whack'..

I'd imagine it's quite a lot and a big wedge of 'extra' money for Sky, 

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Which is why the upcoming Ofcom ruling on whether Sky should have been notifying television subscribers is eagerly anticipated: conceivably Sky could be held liable for the sum total of out-of-discount price increases since April 2020.

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It may or may not happen depending on how Ofcom  respond to Sky's submission, I understand that they are claiming TV as opposed to broadband is not covered.

[Anonymous]

Doubt that will apply in Ireland as we are within the EU and UK isn't now. Different regulations. 

The €5 discount is online only yes. So if we call them there's a chance of a big discount then?

[ozsat]

Phone - and phone again if not happy - different agents seem to have different options - especially if you are looking to cancel now 😉

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@Anonymous wrote:

Will ask them thanks

I have Sky Signiture at €43 a month, HD at €10 and €19 for multiroom. Signing new contract only gives a €5 discount so really not worth the new 12 month term for a €60 discount. Thanks for the advice. 

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[TimmyBGood]

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@bob1234 wrote:

It may or may not happen depending on how Ofcom  respond to Sky's submission, I understand that they are claiming TV as opposed to broadband is not covered.

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The argument from Sky is that unlike broadband and telephony, television isn't an 'electronic communication service' and so notification isn't required.  Ofcom have already indicated they are disinclined to accept that argument, presumably because it's stretching language to provide a loophole rather than following the intent of the regulation which was always meant to cover subscription TV.

[bob1234]

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@TimmyBGood wrote:

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@bob1234 wrote:

It may or may not happen depending on how Ofcom  respond to Sky's submission, I understand that they are claiming TV as opposed to broadband is not covered.

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The argument from Sky is that unlike broadband and telephony, television isn't an 'electronic communication service' and so notification isn't required.  Ofcom have already indicated they are disinclined to accept that argument, presumably because it's stretching language to provide a loophole rather than following the intent of the regulation which was always meant to cover subscription TV.

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I don't think Sky will win, just delay things, After all TV is communication just one way.