Sky Q won't show recordings

[Bw55]

Screen just hangs on 'please wait', sidebar present but most of screen emplty blue.

Tried soft and hard box and router resets.

i see other similar queries on these pages, but not how they were solved.

[LGUser]

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@Bw55 wrote:

Screen just hangs on 'please wait', sidebar present but most of screen emplty blue.

Tried soft and hard box and router resets.

i see other similar queries on these pages, but not how they were solved.

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂