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08 Jan 2022 10:11 AM
Hi I've had my Sky Q installed today all channels are working fine but I can't watch any catch up or on demand shows or box sets can someone help please?
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08 Jan 2022 10:12 AM
Posted by a Superuser, not a Sky employee. Find out more@Kerrieanne22 I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
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08 Jan 2022 12:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kerrieanne22 wrote:
Hi I've had my Sky Q installed today all channels are working fine but I can't watch any catch up or on demand shows or box sets can someone help please?
@Kerrieanne22 I know @GD1 has escalated your post but Sky signature comes with Boxsets.in SD as standard you may be trying to download the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
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