Box sets and on demand

[Kerrieanne22]

Hi I've had my Sky Q installed today all channels are working fine but I can't watch any catch up or on demand shows or box sets  can someone help please?

[GD1]

@Kerrieanne22  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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[Laing1]

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@Kerrieanne22 wrote:

Hi I've had my Sky Q installed today all channels are working fine but I can't watch any catch up or on demand shows or box sets  can someone help please?

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@Kerrieanne22 I know @GD1 has escalated your post but Sky signature comes with Boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.