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Avatar for Bethany101198
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Message posted on ‎23 Mar 2021 12:18 PM

Booking an engineer for sky +

Hi, I don't seem to be able to find any way to book an engineer either by phone, website or through my Tv,is it possible currently? 

Thanks 

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Message posted on ‎23 Mar 2021 01:16 PM

Re: Booking an engineer for sky +

Posted by a Superuser, not a Sky employee. Find out more

The only way to book an engineer is to phone Sky but if you post what your issue is with your box perhaps we can suggest a possible fix.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎23 Mar 2021 01:16 PM

Re: Booking an engineer for sky +

Posted by a Superuser, not a Sky employee. Find out more

The only way to book an engineer is to phone Sky but if you post what your issue is with your box perhaps we can suggest a possible fix.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎23 Mar 2021 01:17 PM

Re: Booking an engineer for sky +

Posted by a Superuser, not a Sky employee. Find out more

For Sky+ you have to call to book. For Sky Q, there may be an online option depending on the issue you're having 

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This message was authored by: Bethany101198

Message posted on ‎23 Mar 2021 01:43 PM

Re: Booking an engineer for sky +

This is the message that I'm getting on my screen and have followed all the steps but still not working!

 

image.jpg

 

 

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This message was authored by: Bethany101198

Message posted on ‎23 Mar 2021 01:45 PM

Re: Booking an engineer for sky +

Sorry the picture doesn't want to show up, the message that I'm getting is 'your sky +HD box isn't getting a satellite signal. Your recordings in the planner and the on demand service may still be available.'

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Message posted on ‎23 Mar 2021 02:17 PM

Re: Booking an engineer for sky +

Posted by a Superuser, not a Sky employee. Find out more

As you've exhausted the online diagnostics, you'll need to call to book an engineer, as previously posted.

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