Bill

[Little+Moo]

Hi spoke to someone at the begining of the month changed my payment details and my name has I had recently got married and changed jobs payment didn't come out when it was supposed to and now put charges on I paid the arrears has I couldn't speak to anyone but still can't speak to anyone has it's still saying I'm in arrears and now going to turn me off witch I have paid I am not a very happy and getting more frustrated has I can't speak to anyone about this issue .

[Daniel0210]

@Little+Moo 

If your services are restricted it's unlikely Sky will respond to calls from you whilst you are in arrears. Sky normally require full payment of the outstanding balance and also the setting up of a new continuous payment method before they consider reinstating your services. If you’re 2 or more weeks in arrears you will also have to pay the next bill, as this will have been generated by now. Depending on your previous payment history, if you are able to pay all but £25 of the outstanding amount Sky will usually reinstate your services and they’ll add the £25 to the following months bill.

[SKY1992bf]

@Little+Moo  How late were you paying, if more than two weeks late sky will insist on you paying next months bill in advance as well before restoring services 

[Little+Moo]

I paid all of the payment still can't get thru to them it's ridiculous

[SKY1992bf]

@Little+Moo  Have you setup a new continuous payment method as this also needs doing before services are restored