This discussion topic is read only Discussion topic: Bill

This message was authored by: Hugondolce · ‎23 Aug 2021

Who is my bill higher than it is supposed to be £43 pm

This message was authored by: GD1 · ‎23 Aug 2021

@Hugondolce Have you just signed to a new deal? https://www.sky.com/help/home/your-account/account-my-bills-and-payments/understanding-my-bills/view...

Have you come to the end of a discounted period? If so these are only for a fixed period usually 18 months, you would need to speak to Sky to negotiate a new deal.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎23 Aug 2021

If you are a new customer then the first few bills are higher as explained here:

https://www.sky.com/help/articles/manage-your-bills-and-payments

If you have been a customer for longer than a year then the chances are a discount you had has now finished so now is the time to call Sky to negotiate a new one.

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