Bill

[Afsar+jan]

Hi I forgot to pay my bill because I have not been well I had a temperature for a whole week just seen my account I have been charged £10 extra I am going to pay my bill now can I get this extra charge of please I have always payed my bill on time just this time I didn't  thank you

[Mark39]

You could speak to Sky about it, but they may not agree to its removal as you were actually late,in paying.

[SKY1992bf]

@Afsar+jan  You will probably have to pay it first then contact Sky directly and ask about the possibility of it being waived on a future bill,

we are customers here so can't give a definite answer 

[Afsar+jan]

I have called but they saying to me to set up a direct debit and pay my bill so   I don't have an account to set up a direct debit ATM  until I don't do that the call won't go ahead 

[Mark39]

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@Afsar+jan wrote:

I have called but they saying to me to set up a direct debit and pay my bill so   I don't have an account to set up a direct debit ATM  until I don't do that the call won't go ahead 

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You'll need to pay the full bill first, then, so you can call later.

[SKY1992bf]

@Afsar+jan  Your service has been restricted for non payment hence the reason why it's asking for payment unless you can get through via a number not linked to your account or by putting 141 before sky's number, you will have to pay and setup a new continuous payment method before services are restored