Discussion topic: Bill increase no notice

This message was authored by: Salq · ‎22 Apr 2022

I have noticed my bill has increased by almost£5 this month, with no notice. Why is this?

This message was authored by: PandJ2020 · ‎22 Apr 2022

Most likely the annual increase or perhaps your discounts are expiring.

I am just another Sky customer and my views are my own

This message was authored by: Salq · ‎22 Apr 2022

More than 10% with no notice? No expiring offers.

This message was authored by: PandJ2020 · ‎22 Apr 2022

Compare the breakdown of the bills and see what's different.

We're just other customers here so can't see them...

I am just another Sky customer and my views are my own

This message was authored by: Salq · ‎22 Apr 2022

I can see that HD has increased by£2 and broadband by £2.95. No notice from sky!

This message was authored by: PandJ2020 · ‎22 Apr 2022

Annual increase.

I believe you can switch broadband without termination charges if you contact them quickly.

The lack of notification isn't going to stop the increase I'm afraid. Check they have the correct email details and the junk folders.

I am just another Sky customer and my views are my own

This message was authored by: TechmanagerMal · ‎23 Apr 2022

@Salq wrote:
More than 10% with no notice? No expiring offers.

The 10% rule applies with the following caveats -
Prices may increase and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.
In your minimum term, Sky TV prices may increase once every 12 months by up to 10%. These limits do not apply to other Sky services.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.

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