I’m worried

[Crain]

I'm being charged for not returning a product which I have returned 

[Daniel0210]

@Crain 

Have you still got your proof of posting? Your post has been escalated to Sky and they may get in touch with you later or tomorrow.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains how the process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you haven't retained your proof of posting any cancellation of non return fees will be at Skys discretion. 

[Lisa-P1987]

Thank you for escalating this. We have sent Crain an invite to chat 🙂

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks