This discussion topic is read only This discussion topic has been answered Discussion topic: Being charged non return even though equipment was returned

This message was authored by: JordanRC16 · ‎22 May 2021

Returned my sky Q box and hub back at the beginning of April via a collet+ drop off. Heard nothing, so assumed the matter was sorted, so i discarded the reciept. I have now received notice that I will be charged £165! Not sure how to resolve this and £165 seems extreme rely steep! Best way to contact where i'll get some help please?

This message was authored by: Lisa-P1987 · ‎23 May 2021

Update - Spoke to the customer yesterday and processed the necessary removal of non return fees after a few checks 🙂

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

This message was authored by: SKY1992bf · ‎22 May 2021

@JordanRC16 Your post has been spotted by sky who may be in contact via private community message or email both of which will invite you to a private chat

so look out for a blue bubble in bottom right hand corner when logged on to this forum

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Lisa-P1987 · ‎23 May 2021

Update - Spoke to the customer yesterday and processed the necessary removal of non return fees after a few checks 🙂

Thanks

Lisa - Sky Tech Team Expert

This page has been archived

This discussion topic is read only This discussion topic has been answered Discussion topic: Being charged non return even though equipment was returned

Being charged non return even though equipment was returned

Re: Being charged non return even though equipment was returned

All Replies

Re: Being charged non return even though equipment was returned

Re: Being charged non return even though equipment was returned

Was this discussion not helpful?

Search Sky Community

Start a new discussion