BT Sports 1 not working

[nimhysully]

We keep getting a message that the channel is effected by a problem with the satellite signal but this channel has never worked and is the only one of the sports package channels that shows this message. We have tried restarting the box and all other solutions that the help button offers us but no joy.

[Lisa-P1987]

Hi there, how do you pay for the BT Sports, is it via Sky or BT directly?

[nimhysully]

We pay through Sky @Lisa-P1987 

[ozsat]

HD or SD?

---

@nimhysully wrote:

We keep getting a message that the channel is effected by a problem with the satellite signal but this channel has never worked and is the only one of the sports package channels that shows this message. We have tried restarting the box and all other solutions that the help button offers us but no joy.

---

[nimhysully]

SD I would say. We have a pretty basic TV.

[ozsat]

What does Horror on 317 look like?

And BT Sport 3?

---

@nimhysully wrote:

SD I would say. We have a pretty basic TV.

---

[nimhysully]

Same message, the channel is currently affected by a problem with your satellite signal

[nimhysully]

@Lisa-P1987 What does this message mean? Is it a HD vs SD issue??

[Lisa-P1987]

@nimhysully that message means you are having issues with your signal. 

[Kevin+j+v]

@nimhysully @I had the same issue, BT sport 1 and 3 run off the same transponder so check that BT sports 3 is not showing the same message, I believe the horror channel and London live also run off that transponder.

Are you using sky q from a communal dish?

[nimhysully]

Can the signal be fixed?? @Lisa-P1987 

[Doc5907]

---

@nimhysully wrote:

Can the signal be fixed?? @Lisa-P1987 

---

Hi @nimhysully 

You will have to give Sky a call and get an engineer out to check and possibly fix your dish alignment.