BT Sport on Sky Go - upgrade required

[BdeB]

I have BT Sports as part of my Sky subscription. When I use the  Sky Go app at home I can stream BT Sports but whenever I try away from home (still in the UK), it says I need to upgrade my subscription. Please tell me what to do here so I can watch all the time. 

[caesarome]

To be clear you pay Sky to access the BT Sports channels and not BT themselves ?

[BdeB]

That is correct

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us BdeB. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂