Amazon Prime

[GJ05]

Howdy All,

anyone else had this issue? I open Prime fine and when I select any title to watch I get -

"something went wrong - try again later or visit Amazon help."

this has been the case for 2 weeks. Called sky and updated apps and software version and called Amazon and they had no idea. I can play primes on other devices just not through my Q box.

thanks 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[GJ05]

Hi,

still having the same issue. 

could this be escalated? 

thank you 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Lisa-P1987]

Update – Thanks for chatting to us. Unfortunately, there was no further response after 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks