All apps have lost passwords overnight

[jonesypauly]

Just tried to access Netflix, you tube and Disney + as normal only to find that all show now as unregistered.  Tried to log back in to Netflix using correct user name and password (that I use and can still use on my iPad access) and it says it cannot match.  Is there a wider issue here as all the apps I use normally and automatically log on to via sky Q have all disappeared. Even the search history on you tube has gone.  Any ideas?  Even tried the 'switch it off and on again' but no joy. I am now having to watch BBC yuck!

[James+Ch]

Exactly the same here.  Had to go though and re-enter everything.  

Anyone know the reason? 

[jonesypauly]

I tried to log back to Netflix but it doesn't work which is annoying, Netflix on iPad is working fine so last thing I want to do is to change password of Netflix app and mess that up as well.

it has the feeling of an overnight update to sky Q that has messed up something to me.

[gmanlambert]

must be some issue cos disney+ isnt working full stop for me on any sky q or sky q mini box in my house at present, i had a temporary loss on my xbox one but this has gone but still not working on sky boxes

[Doc5907]

@jonesypauly @James+Ch  

You could try refreshing your Apps as follows:

1. Press Home on your Sky Q remote, then highlight Settings (BUT DON'T PRESS)
2. Press 0,0,1 and Select to access the Installer menu.
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

[gmanlambert]

have done that but still got error code 1026 and nothing seems to resolve it from what ive seen on this forum

[Jayncee1985]

Same here lost disney+, prime, youtube and iplayer, somebody made a right hash of an update at Sky _ not good enough.

[phrobr]

Same thing here. All passwords lost. Surely Sky must be aware of this and do something about it or am I being unduly optimistic 😬

[fizzdisco]

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@phrobr wrote:

Same thing here. All passwords lost. Surely Sky must be aware of this and do something about it or am I being unduly optimistic 😬

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Based on Sky's track record for fixing things quickly, I wouldn't hold your breath... 😁

[jonesypauly]

Managed to get my Disney+ set up again as I could remember the password.  Amazon prime I had to redo using the at code on the set up screen.  Still no joy with Netflix, just won't accept my email and password combo that works fine on Netflix app on iPad.  Oh and my you tube browsing history and favourites, thanks those have gone as well.  Really glad I pay them £120 a month!  Good job Sky