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Discussion topic: Activation of channels

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This message was authored by Mordente This message was authored by: Mordente

Activation of channels

I upgraded my sky account. I cancelled BT sport from BT and have now got it included in my Sky package. How long does it take for sky to activate the channel?  Does anyone know a phone number to speak to a person at sky? Thanks so much in advance

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Activation of channels

Posted by a Superuser, not a Sky employee. Find out more

@Mordente I haven't got BT Sport so can't answer that part. If you already have a Sky Talk landline or a Sky Mobile ring Sky free by just dialling 150. Otherwise you can use this link:
https://www.sky.com/help/home 
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom corner of the same link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.

Apparently the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times vary in ROI). Stay on the line and don’t hang up if you’re prompted to.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mordente
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This message was authored by Mordente This message was authored by: Mordente

Re: Activation of channels

Thanks so much. I am phoning now! 😊

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Activation of channels

Posted by a Superuser, not a Sky employee. Find out more

@Mordente wrote:

I upgraded my sky account. I cancelled BT sport from BT and have now got it included in my Sky package. How long does it take for sky to activate the channel?  Does anyone know a phone number to speak to a person at sky? Thanks so much in advance


@Mordente  it can take up to 4 hours I was told when I got my BT Sport but it actually activated in about 30 mins.

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Mordente
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This message was authored by Mordente This message was authored by: Mordente

Re: Activation of channels

All sorted. Contacted Sky and the girl was amazing. Great customer service and activated in the 15 minutes I was in the call. Thanks again for your help 😊

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